Refund policy

Returns & Refunds

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Please note that certain products are non-returnable due to their size, custom nature, or fragile construction. For the most up-to-date return eligibility, please refer to the individual product listing.

Return Eligibility

To qualify for a return, your item must be:

• In the same condition as received

• Unused and unworn

• In its original packaging

• Include all original tags (if applicable)

When requesting a return, please provide your Shopify or Amazon order number.

How to Start a Return

To initiate a return, please contact us at office@docksolutions.com.

Once your return is approved, ship your item to:

Dock Solutions, Inc.
3547 Booker T. Washington Hwy
Rocky Mount, VA 24151
United States

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Returns sent without first obtaining return authorization will not be accepted.

If you have any questions regarding our return policy, please contact us at office@docksolutions.com. We're happy to help.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like fragile goods (such as circuit boards, and some other electronics.), custom products (such as special orders or personalized items) We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.