Gem Remote No Questions Asked Warranty

Gem Box Warranty Plan

Standard Coverage:

All warranties include:

• Manufacturer Defects: Covers repairs or replacement due to faulty craftsmanship or material defects.
• Electrical Components: Coverage for internal wiring, power failures, and LED malfunctions.
• Structural Integrity: Protection against cracking, warping, or material breakdown under normal use.
• Customer Support: Priority troubleshooting and support.

1-Year Warranty 

• Covers manufacturer defects, electrical issues, and structural failure under normal use.
• Free repair or replacement (if the issue is covered).
• Shipping costs covered for returns within the first 6 months.
• Exclusions: Accidental damage, misuse, theft, or unauthorized modifications.

2-Year Warranty

• Everything in the 1-Year Plan, plus:
• Extended support for electrical issues and structural failures.
• 50% off replacement parts for accidental damage.
• One-time free shipping for repairs.

3-Year Warranty 

• Everything in the 2-Year Plan, plus:
• Comprehensive coverage for wear-and-tear issues.
• Unlimited free repairs for manufacturer-related issues.
• One-time full replacement if the unit is deemed irreparable.
• Exclusive Loyalty Discount: 10% off a new Gem Box if the unit is out of warranty after 3 years.

We cover shipping costs to deliver your Gem parts and new units, but return shipping costs are the customer’s responsibility